As consumers put more and more value on their time, it’s no surprise brick-and-mortar stores are increasingly relying on automation to speed up the shopping experience.
By 2021, Amazon Go plans to open 3,000 of its unmanned stores where customers will shop with no face-to-face interaction. It currently has three locations in Seattle, and a new store just opened in Chicago. Each one offers “Just Walk Out” shopping, powered by hundreds of cameras and sensors to record shoppers movements and purchases. To enter the store, customers scan their phone on a turnstile. Amazon says the stores don’t use facial recognition, just image recognition, which is cross-referenced with weight sensors on the shelves to understand which items have been grabbed. But Amazon isn’t alone in this race to roll out unmanned doors. Three competing cashierless mini-markets launched within a month in San Francisco, including Standard Cognition, which actually beat them to opening. Meanwhile, on a global basis, they’re competing with everyone from China’s Alibaba to South Korea’s Lotte. Watch this space.