Delta Air Lines has installed video call kiosks at Ronald Reagan Washington National Airport where customers can use them to contact customer service. Delta’s video call pilot is small, and, while the airline said it will be the first U.S. carrier accepting video calls, the idea is not novel. Other travel-related companies, including Hertz,...
An online site that connects private landowners with campers is growing with a similar spirit of the housing booking service Airbnb. Blake Romenesko, 25, discovered the website Hipcamp after purchasing 5 acres of land in northern Minnesota for a private backwoods retreat he calls “Trembling Gardens,” Minnesota Public Radio reported. He’s added...
Auckland Airport's digital “multi-retailer mall” will allow travelers to purchase products or services from multiple airport retailers with a single transaction and then collect all of their items from a single collection point at the airport. The online platform also means that international passengers can shop at any stage of their travel...
Low fares are attracting Chinese cruisers in droves. The promise of China, with its growing middle class and still-healthy economy, looms large for cruise executives, who have invested in a market they believe could become the industry’s largest. But entry into China has not been smooth for cruise operators. Natural disasters, political...
Southwest is one of many airlines introducing slimline seats. They allow carriers to pack more passengers in the same space but many travelers find them uncomfortable. Of course, most travelers also want cheap tickets. Airlines are trying to find the right inflection point. Over the years, seat researchers at B/E Aerospace, which Rockwell...
Already benefiting from a surge in international and domestic travel, the nation’s listed airports have received an extra boost this year: the first increase to domestic takeoff and landing fees in a decade and a doubling in the commissions they can charge duty-free operators.
Such positive news has already shown up in their share prices...
Low-cost airlines like Norwegian Air are ramping up service across the Atlantic and because of that, American Airlines fares just plunged 9.1 percent, the most since right after the recession ended in 2009. Delta Air Lines Inc. also recorded a sharp drop in the same yardstick. While that’s great news for bargain-hunting travelers, it’s a blow...
Air France is testing an immersive entertainment system with virtual reality headsets allowing customers to enjoy 3D and 2D films or series in their own private movie theatre in isolation from the rest of the cabin. In an aim to surprise its customers and offer them a new form of entertainment, Air France is rolling out a brand new immersive...
In Saudi Arabia, tourists already visit Mada’in Saleh, a relic of an ancient civilization. But the country wants more visitors and recently announced plans to develop a large piece of coastline. Saudi Arabia has seen its Middle East neighbors diversify away from oil. That makes sense, but it's not clear the country's leaders will be able to...