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Added 15 July, 2017

Amazon Echo Now Offers Voice-Powered Hotel Booking

Kayak is the first online travel player to let shoppers book hotels via Amazon's smart speakers. While the concept has promise, its price comparison process still has to improve before it becomes useful to the average traveler. The rise of voice-based search poses a huge strategic challenge. The brevity that voice search requires incentivizes companies like Kayak to become recommendation or personalization engines that provide only a couple of possible optimal results. That’s a departure from the buffet-style approach that players like Kayak, Skyscanner, and Google have taken to date. Against this backdrop, Kayak has debuted the capacity for its customers to book hotels by talking to Amazon.com’s Echo family of voice-activated internet speakers. The Stamford, Connecticut-based company is the first online travel player to offer the booking of hotels via Amazon Alexa, the persona of the retailer’s Echo devices.

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